Last Updated: March 23, 2025
Only Axis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, shipping/billing address, payment information
- Usage Data: Our Pages visited, time spent, clickstream data, search queries
- Cookies and Tracking Technologies: As described in our Cookie Policy
- Transactional Data: Purchase history, order details, product preferences
2. How We Use Your Information
We use the information we collect for the following purposes:
- Process and fulfill your orders and transactions
- Provide customer support and respond to inquiries
- Improve our website functionality and user experience
- Send marketing communications (with your explicit consent)
- Conduct analytics to understand user behavior
- Prevent fraud, enhance security, and protect our services
- Comply with legal obligations and enforce our policies
- Develop new products, services, and features
3. Sharing of Information
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our website, conducting business, or servicing you (payment processors, shipping carriers, IT services)
- Legal Compliance: When required by law or to respond to legal process, protect our rights, or prevent harm
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
- With Your Consent: For any other purpose disclosed to you with your permission
4. Data Security
We implement comprehensive security measures to protect your information:
- SSL/TLS encryption for data transmission
- Regular security audits and vulnerability testing
- Access controls and authentication procedures
- Secure storage with encryption for sensitive data
- Employee training on data protection
While we strive to protect your personal information, no security system is impenetrable and we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data under certain conditions
- Restriction: Limit how we use your personal data
- Objection: Object to certain processing activities
- Portability: Receive your data in a structured, machine-readable format
- Withdraw Consent: Revoke previously given consent at any time
To exercise these rights, please contact us using the information below.
6. International Transfers
Your information may be transferred to and processed in countries other than Rwanda, where data protection laws may differ. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses.
7. Children's Privacy
Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Update the "Last Updated" date at the top of this policy
- Notify you through our website or via email for significant changes
- Where required by law, obtain your consent for material changes
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Only Axis
Email: privacy@onlyaxis.com
Phone: +250 796 344 415
Address: Kigali, Nyarugenge, Rwanda