Last Updated: March 23, 2025
Welcome to Only Axis! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
Important Notice
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.
1 Account Registration
To access certain features of our services, you may need to register an account. By registering, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Not create accounts for unauthorized users
We reserve the right to suspend or terminate accounts that violate these requirements.
2 Orders and Payments
All product orders are subject to availability and our acceptance. By placing an order, you agree to:
- Provide valid payment information
- Pay all charges incurred under your account
- Pay any applicable taxes
Pricing: All prices are in Rwandan Francs (RWF) and subject to change without notice. We are not responsible for typographical errors in pricing.
Payment Methods: We accept various payment methods including mobile money, credit cards, and bank transfers.
3 Shipping and Delivery
We aim to provide timely delivery of your orders:
- Processing Time: 1-2 business days after order confirmation
- Delivery Time: 2-4 business days nationwide
- Tracking: You will receive tracking information once your order ships
Delivery times are estimates only. Risk of loss and title for products pass to you upon delivery.
4 Returns and Refunds
Our return policy is designed to be fair and transparent:
- Return Window: 7 days from delivery date
- Conditions: Products must be unused, in original packaging with all tags
- Process: Contact customer service for return authorization
- Refunds: Processed within 5 business days after we receive returned items
Certain items (e.g., perishable goods, personalized products) may not be returnable.
5 Product Warranties
Product warranties vary by category:
- Electronics: Covered by manufacturer warranties (terms vary)
- Fashion: Quality guarantee against manufacturing defects
- Perishables: Must be reported within 24 hours of delivery
6 User Conduct
You agree to use our services lawfully and appropriately:
Prohibited Activities:
- Violating any laws or regulations
- Infringing intellectual property rights
- Distributing viruses or malicious code
- Attempting unauthorized access to our systems
- Engaging in fraudulent activities
- Interfering with other users' experience
7 Intellectual Property
All content on our platform is protected:
- Ownership: We own or license all website content
- Limited License: You may access content for personal, non-commercial use
- Restrictions: No reproduction, distribution, or creation of derivative works without permission
8 Limitation of Liability
To the maximum extent permitted by law, Only Axis shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Errors or omissions in product information
- Delivery delays beyond our reasonable control
Our total liability for any claim related to these Terms shall not exceed the amount you paid for the products in question.
9 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Rwanda. Any disputes shall be resolved exclusively in the courts of Rwanda.
10 Changes to Terms
We may modify these Terms at any time. We will:
- Update the "Last Updated" date at the top of these Terms
- Notify users of material changes through our website or email
- Allow continued use to constitute acceptance of changes
11 Contact Us
For questions about these Terms, please contact our legal team:
Only Axis Legal Department
Email: legal@onlyaxis.com
Phone: +250 796 344 415
Address: Kigali, Nyarugenge, Rwanda